The rules, in plain language

WorkHub is a marketplace and an escrow agent. Freelancers list services; clients buy them. WorkHub is not the employer of any freelancer, is not a party to the work agreement, and does not guarantee the quality of any delivery.

WorkHub holds the client’s payment until the delivery is accepted, and applies the rules below when the two sides disagree.

You must be at least 18 and give accurate information. One person, one account. You are responsible for everything done under your login.

We may ask for identity verification before large withdrawals, and may suspend an account while a fraud, chargeback or dispute investigation is running.

Clients pay a service fee of 10% of the service price (minimum MYR 2), added on top at checkout.

Freelancers pay a commission taken from the service price, set by their tier at the moment the order is created: Bronze and Silver 5%, Gold 4%, Platinum 3%, Diamond 2%, Legend 0%.

Listing services, sending inquiries and receiving quotes are free. Optional Boost placement is charged separately.

All amounts are in Malaysian Ringgit (MYR). Any bank charges on withdrawals are set out in section 06.

An order does not start until the client has paid. Until then, the freelancer is not obliged to work and the brief is not released.

Once paid, the full amount is held by WorkHub (escrow). The freelancer is notified that the order is funded.

The freelancer must deliver by the due date, with proof (files or a link). The client then has 3 days to accept, request a revision (within the package limit), or open a dispute.

If the client does nothing for 3 days, the delivery is automatically accepted and the money is released. Silence is not a way to hold a freelancer's payment hostage.

On acceptance, the freelancer's share moves into their wallet as "clearing" and becomes withdrawable after 7 days.

Before payment: either side may cancel at no cost.

After payment, before delivery: the client may cancel and receive a full refund only if the freelancer has not started, or if the freelancer agrees. Otherwise it becomes a dispute.

If the freelancer is more than 48 hours past the due date without delivering, the client may cancel and receive a full refund.

After acceptance: the order is final. Ratings can still be left, but the payment is not reversible except through a dispute or a proven fraud case.

Refunds are returned to the original payment method. Where a refund is issued after work has partly been done, WorkHub may split the escrow (see section 07).

Withdrawals: minimum MYR 20 per request. A fee of MYR 2 applies below MYR 100; above that it is free.

Payouts are made to the bank account you provide. It is your responsibility to give correct details — money sent to a wrong account you supplied cannot be recovered by us.

We may hold a payout while a dispute, chargeback or investigation involving your account is open.

Freelancers are independent contractors and are responsible for their own taxes (including SST/income tax where applicable). WorkHub does not withhold tax unless required by law.

Either side may open a dispute while the money is still in escrow. The escrow is then frozen.

Both sides may submit evidence: files, screenshots, and the on-platform chat history.

WorkHub reviews the evidence and makes a final decision: release the full amount to the freelancer, refund the client in full, or split the escrow (partial refund). Our decision is final on this platform.

Deciding factors include: whether the delivery matches the published scope, whether it was on time, the quality of communication, and past conduct.

Abusing disputes (for example, taking the work and demanding a refund) leads to suspension and forfeiture of any balance obtained by fraud.

Taking a deal off the platform to avoid fees is the one thing that gets you removed fastest.

Do not share phone numbers, bank details or external payment links in order to move a job off WorkHub. Sharing contact details for the delivery itself (e.g. a shared drive) is fine.

If we find an off-platform deal: XP and tier are reset, the account is suspended, and any pending balance may be withheld to cover the fees avoided.

Work found off-platform is not protected by escrow, ratings, or dispute resolution. You are on your own.

Once the order is fully paid and accepted, the client owns the delivered work, unless the service description says otherwise (for example, a licence-only package).

The freelancer keeps the right to show the work in their portfolio, unless the client bought an explicit NDA / no-portfolio add-on.

Freelancers must own or be licensed for everything they deliver — stolen assets, unlicensed fonts, or AI output that infringes third-party rights are grounds for a full refund and suspension.

No harassment, discrimination, spam, fake reviews, review trading, or manipulation of XP and rankings.

No illegal services, adult content, academic cheating, hacking, or anything that breaches Malaysian law.

Reviews may only be left by clients whose orders reached COMPLETED. Reviews cannot be bought, traded or removed on request.

WorkHub’s total liability to you in connection with any order is limited to the amount of that order.

We are not liable for indirect or consequential loss (lost profits, lost business, missed launches).

The platform is provided "as is". We aim for high availability, but we do not guarantee uninterrupted service.

We process personal data in line with the Malaysian Personal Data Protection Act 2010 (PDPA).

We store your account details, order history, chat messages and uploaded files in order to run the marketplace, resolve disputes and meet legal obligations.

Chat and delivery files may be reviewed by WorkHub staff when a dispute is opened, or where fraud is suspected.

We may change these terms and the fee schedule. Material changes are announced in-app; orders already funded keep the fees that applied when they were created.

We may suspend or close an account that breaches these terms. Money legitimately earned before the breach is still paid out, minus any amounts owed.

These terms are governed by the laws of Malaysia, and the courts of Kuala Lumpur have jurisdiction.